PRIVACY POLICY
This policy sets out the basis on which Luxe Hair Group Sdn Bhd of Lot SK07, Level 2, Komtar JBCC, Jalan Wong Ah Fok, Johor Bahru, Johor (Unique Entity Number JM0746652-W) (together with our subsidiaries, our holding company, subsidiaries of our holding company from time to time, collectively called “Luxe Hair Group Sdn Bhd” or “we”) collects personal data from you and how we process such data.
By visiting our website https://luxestudio.com.my (our “Site”), you accept and consent to the practices set out below.
- Collection of information
1.1 For the purposes outlined in Clause 2, we may collect and process the following information about you:
(a) Information you give us – information that you provide us (which may include your name, address, email address, telephone number, credit card information and other personal description) by filling in forms on our Site, or by corresponding with us (by phone, email or otherwise), for example:
(i) when you report any problem to us;
(ii) when you use certain features on our Site;
(iii) when you request any support from us; or
(iv) when you complete any survey or questionnaire we send you.
(b) Information we collect about you – information automatically collected when you visit our Site, for example:
(i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
(ii) information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
1.2 We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.
- Uses made of the information
2.1 We use information held about you for the following purposes:
(a) providing, improving and developing our services;
(b) researching, designing and launching new features or products;
(c) presenting content and information on our Site in the most effective manner for you and for the device you use;
(d) providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;
(e) in any part of the world;
(f) responding or taking part in legal proceedings, including seeking professional advice;
(g) for direct marketing purposes (please see further details in Clause 2.2 below);
(h) communicating with you and responding to your questions or requests; and
(i) purposes directly related or incidental to the above.
2.2 We intend to use your personal data in direct marketing (i.e. offering or advertising products or services by sending the relevant information directly to you). We require your consent specifically for this purpose and you may opt out any time. For the purpose of this clause:
(a) the personal data that may be used in direct marketing are those that you provide to us or we collect from you under Clause 1.1 above;
(b) the type of services or products that may be offered or advertised will be Hair Care Services;
(c) the relevant information may be sent to you by Email, Online Booking, Facebook Messenger;
(d) you may opt out any time by emailing us at luxestudiojb@gmail.com. We will cease to send you marketing information without charge.
- Disclosure of your information
We will keep your personal data we hold confidential but you agree we may provide information to:
(a) any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 5 of the Companies Act (Chapter 50);
(b) personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services (for example staff engaged in the provision of support services);
(c) our overseas offices, affiliates, business partners and counterparts (on a need-to-know basis only);
(d) persons under a duty of confidentiality to us;
(e) persons to whom we are required to make disclosure under applicable laws and regulations in any part of the world; or
(f) actual or proposed transferees of our operations (or a substantial part thereof) in any part of the world.
- Cookies
4.1 Our Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.
4.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer’s hard drive.
4.3 We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).
4.4 We use the following cookies:
(a) Strictly necessary cookies – Required for the operation of our Site (e.g. enabling login, shopping carts, or e-billing services).
(b) Analytical/performance cookies – Allow us to count visitors and understand how they move around our Site, improving site functionality and usability.
4.5 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, doing so may prevent access to parts of our Site.
4.6 We may use third-party web services on our Site. These providers may use cookies (likely analytical/performance or targeting cookies), web server logs, and web beacons. Data collected (including IP addresses) may be disclosed to and used by these service providers to personalize marketing content on their advertising networks.
- Third-party sites
Our Site or our communications may contain links to third-party websites over which we have no control. Please note that these sites have their own privacy practices. We encourage you to read their privacy policies to understand your rights. We accept no responsibility or liability for the practices of third-party websites.
- Security
6.1 All information you provide to us is stored on our secure servers.
6.2 We periodically review our collection, storage, and processing practices to guard against unauthorized access, processing, or use.
6.3 Please note that the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee its security during transmission. Any transmission is at your own risk.
- Your rights
7.1 You have the right to:
(a) check whether we hold personal data about you;
(b) access any personal data we hold about you; and
(c) require us to correct any inaccuracy or error in any personal data we hold about you.
7.2 Any request under Clause 7.1 may be subject to a small administrative fee to meet our cost in processing your request.
- Changes to our privacy policy
We may amend this policy from time to time by posting the updated policy on our Site. By continuing to use our Site after the changes take effect, you agree to be bound by the revised policy.
- Contact us
If you have any questions, comments or requests regarding personal data, please address them to:
Name: Jeffrey Foo
Title: Director
Email: luxestudiojb@gmail.com
